Privacy Policy

1. Introduction

Welcome to TendersAI.com (“we”, “our”, “us”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this Privacy Policy or our practices regarding your personal information, please contact us at support@TendersAI.com.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://TendersAI.com (“Service”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

2. Information We Collect

We collect information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal information”). In particular, our Service has collected the following categories of personal information within the last twelve (12) months:

• Personal Identification Information: Name, email address, phone number, mailing address, etc.
• Account Information: Username, password, profile information.
• Transactional Information: Details of your orders and payments.
• Technical Data: IP address, browser type, operating system, device identifiers, etc.
• Usage Data: Information about how you use our Service, such as pages visited, time spent, and actions taken.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our Service and hold certain information.

We obtain the categories of personal information listed above from the following categories of sources:

• Direct Interactions: You may provide personal information by filling in forms or by corresponding with us by phone, email, or otherwise.
• Automated Technologies: As you interact with our Service, we may automatically collect technical data about your equipment, browsing actions, and patterns.
• Third-Party Sources: We may receive personal information about you from various third parties and public sources.

3. How We Use Your Information

We use the information we collect or receive:

• To Facilitate Account Creation and Logon: If you choose to link your account with us to a third-party account, we use the information you allowed us to collect from those third parties to facilitate account creation and logon process.
• To Send Administrative Information: We may use your personal information to send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies.
• To Protect Our Services: We may use your information as part of our efforts to keep our Service safe and secure (for example, for fraud monitoring and prevention).
• To Fulfill and Manage Your Orders: We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Service.
• To Administer Prize Draws and Competitions: We may use your information to administer prize draws and competitions when you elect to participate in competitions.
• To Deliver Targeted Advertising: We may use your information to develop and display content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.
• To Enforce Our Terms, Conditions, and Policies: We may use your information to enforce our terms, conditions, and policies for Business Purposes, Legal Reasons, and Contractual Obligations.
• To Respond to Legal Requests: We may disclose your information if we are required to do so by law or in response to valid requests by public authorities.
• For Other Business Purposes: We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our Service, products, services, marketing, and your experience.

4. Sharing Your Information

We may share your information in the following situations:

• With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
• With Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
• With Other Users: When you share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.

5. International Data Transfers

Your information, including personal information, may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Malta, and choose to provide information to us, please note that we transfer the data, including personal information, to Malta and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

6. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

7. Your Data Protection Rights

If you are a resident of certain regions, such as the European Economic Area (EEA), you have certain data protection rights. TendersAI.com aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal information.

If you wish to be informed what personal information we hold about you and if you want it to be removed from our systems, please contact us at support@TendersAI.com.

In certain circumstances, you have the following data protection rights:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have 7 days to respond to you. If you would like to exercise any of these rights, please contact us at our email: support@TendersAI.com.

8. Using TendersAI in AI assistants and through our API

You can connect TendersAI to an AI assistant such as ChatGPT or Claude (an "AI app") through the Model Context Protocol (MCP), or use the TendersAI API with an API key. This section explains the data involved.

What we receive

• Tool requests: the name of the TendersAI tool the AI app uses and its inputs, such as search keywords, filters (country, CPV code, category, value or date range), a tender, company or contracting-authority identifier, or a document name. We do not receive your conversation with the AI app.
• Account information, if you sign in: your TendersAI account and team, to apply your access and credits, and, only for the tools that use them, your alert preferences and your tracked tenders.
• Technical data: for calls made without signing in, the IP address, used for rate limiting and to prevent abuse.

What we return

• Public procurement information: tenders, contracting authorities, tender documents and links published by public bodies, and contract awards (winning company names, award values and dates) taken from official award notices. We do not return VAT or other tax identifiers of award winners.
• AI analysis generated by TendersAI from those public sources.
• Your own account information, only to you: your credit balance, alert preferences and tracked tenders.

What we record and why

For each tool call we record the tool used, the date and time, your user and team if you are signed in, the connected app, the credits used, whether the call succeeded and how long it took, and, for calls made without an account, the IP address. We use this to provide the service and apply credits, to prevent abuse, to show you your usage and to support you. We do not use it for advertising and we do not sell it.

Who receives it

• The AI app you connect (for example OpenAI for ChatGPT or Anthropic for Claude) receives the results of the tools it uses so it can answer you. Its use of that information is governed by its own privacy policy.
• Our hosting and infrastructure providers, who process data on our behalf.
• Stripe, our payment processor, if you buy credits or a subscription on our website.

How long we keep it

• Tool-call records: 400 days, then deleted automatically.
• Access given to an AI app: until you disconnect the app or the access expires.
• API keys: until you revoke them.
• Account information: while your account is active, and afterwards only as long as the law requires (for example, for invoices).

Your controls

• Disconnect an AI app at any time on the "Use in Claude & ChatGPT" page of your account, or in the AI app itself. This removes its access.
• Create and revoke API keys, and see your team's usage, on the same page.
• Ask us for access to, correction of or deletion of your data at support@TendersAI.com (see section 7).