Introduction

TendersAI is a comprehensive platform designed to streamline the process of tendering, making it easier for both Users (bidders) and Issuers (organizations posting tenders) to manage and interact with tenders. This manual provides a step-by-step guide on how to use the system efficiently.

Table of Contents

1. Getting Started
   • System Requirements
   • Registration & Login
2. User Guide
   • Searching for Tenders
   • Submitting Bids
   • Managing Notifications
   • Account Settings
3. Issuer Guide
   • Creating and Managing Tenders
   • Reviewing Submissions
   • Awarding Contracts
   • Communicating with Bidders
4. Payment & Subscription
5. Support & Contact Information
6. Frequently Asked Questions (FAQs)

1. Getting Started

System Requirements

To access TendersAI, ensure you have:

• A modern web browser (Chrome, Firefox, Edge, Safari)
• A stable internet connection
• A valid email address for registration

Registration & Login

1. Navigate to TendersAI.
2. Click on Register and select either User or Issuer.
3. Fill in the necessary details.
4. Verify your email and log in with your credentials.

2. User Guide

Searching for Tenders

• Use the search bar to find relevant tenders.
• Apply filters based on category, location, and deadline.
• Save tenders to your Watchlist for later reference.

Submitting Bids

• Click on a tender and read the requirements.
• Upload necessary documents in the specified formats.
• Submit your bid before the deadline.
• Monitor bid status from your Dashboard.

Managing Notifications

• Enable email alerts for new tenders.
• Get notified about bid status changes.

Account Settings

• Update profile information.
• Change password or email preferences.
• Manage saved tenders and subscriptions.

3. Issuer Guide

Creating and Managing Tenders

• Click Create Tender from the Issuer Dashboard.
• Fill in tender details, including title, category, and deadline.
• Attach necessary documents.
• Publish the tender for public or restricted bidding.

Reviewing Submissions

• View bidder details and submitted documents.
• Shortlist candidates for evaluation.

Awarding Contracts

• Select the winning bidder.
• Notify all applicants about the outcome.

Communicating with Bidders

• Use the internal messaging system to respond to inquiries.
• Send clarifications or amendments to all bidders.

4. Payment & Subscription

• Monthly subscription: €20
• Annual subscription: €220 (includes 18% VAT)
• Secure payments via Stripe and PayPal

5. Support & Contact Information

• Email: support@TendersAI.com
• Live Chat: Available 9 AM - 5 PM (GMT+1)
• Phone: +356 2778 0271

6. Frequently Asked Questions (FAQs)

1. How do I reset my password?
   • Click "Forgot Password" on the login page and follow the instructions.
2. Can I edit my bid after submission?
   • Bids can only be edited before the deadline.
3. How do I upgrade my subscription?
   • Navigate to Account Settings > Subscription and select an upgraded plan.

For further assistance, visit our Help Center on the website.